Welcome to the Client Support Center. This page and contact form are exclusively for individuals who have already placed an order through our platform.

USVitalRecords.org is an ordering platform designed to assist you in obtaining your official vital records. To ensure we can provide focused support for your existing order, please have your Order Number ready. You can find your Order Number in the confirmation email you received shortly after placing your order.

For quick answers to many common questions (both general and order-related), please first consult our comprehensive Frequently Asked Questions (FAQ) page.

Still have a general question (not about an existing order with USVitalRecords.org) after checking our FAQ?

Detailed information on eligibility requirements, fees, and delivery options is presented directly within our online order form pages as you select your state and document type (before any payment is required). We strongly encourage you to begin this process on our website to find this information first.

If, after reviewing the information provided during our online ordering process and in the FAQ, your inquiry still relates to topics such as:

• Specifics not covered on our website about eligibility or requirements.
• Details about vital records in a particular state not found on our platform during the order preparation.
• Other questions if you have not yet placed an order with us and cannot find the answers on our site.

Then please contact the vital records issuing agency (e.g., the State Department of Health or County Clerk's Office) for your state or county directly. This form is only for support related to existing orders.